jilijili5 Privacy Policy – Your Data, Your Rights

1. Introduction

This Privacy Policy explains how jilijili5 ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the jilijili5 website athttps://jilijili5.com and all associated services, games, and features (collectively, "the Platform").

At jilijili5, we take the privacy of Filipino players seriously. We are committed to handling your personal data responsibly and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. This means you have real rights over your data, and we have real obligations to protect it.

By registering an account or using the jilijili5 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not register or continue using the Platform.

2. What Data We Collect

jilijili5 collects personal data from players in the following categories. We only collect what is genuinely necessary to operate the Platform, process your transactions, and meet our legal obligations.

jilijili5 does not collect sensitive personal data such as medical or health information, biometric data, or political affiliations. We also do not collect payment card numbers directly – all card transactions are handled through PCI-DS compliant third-party payment processors.

3. How We Collect Your Data

jilijili5 collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or complete any form on the Platform.
• Automatically during your use of the Platform: Through cookies, session trackers, and server logs that record technical data about your device, browser, and how you interact with the jilijili5 website and games.
• From payment processors: When you deposit or withdraw using GCash, Maya, or bank transfer, our payment service partners share transaction confirmation data with jilijili5 to process and verify your financial transactions.
• From identity verification services: When completing KYC, jilijili5 may use third-party identity verification services to confirm the authenticity of documents you submit.

4. How We Use Your Data

jilijili5 uses your personal data only for legitimate and necessary purposes. We do not use your data in ways that you would not reasonably expect. The main purposes for which jilijili5 processes your data are:

• Operating your account: Creating and managing your jilijili5 player account, processing your deposits and withdrawals, and maintaining your game and transaction history.
• Identity and age verification: Confirming that you meet the eligibility requirements to use jilijili5 – including being18 years or older and being located in a jurisdiction where use of the Platform is permitted.
• Providing customer support: Responding to your queries, investigating disputes, and resolving account issues. Support interactions may be logged and reviewed to improve the quality of jilijili5 customer service.
• Security and fraud prevention: Monitoring for suspicious activity, unusual transaction patterns, multiple account creation, and other behaviour that may indicate fraud, money laundering, or a violation of theTerms and Conditions.
• Legal and regulatory compliance: Meeting jilijili5's obligations under the Philippine Data Privacy Act, Anti-Money Laundering Act (AMLA), and any other applicable regulations. This may include sharing data with regulatory authorities where legally required.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problematic behaviour and to support the responsible gaming tools available to you on the Platform.
• Platform improvement: Analysing aggregate, anonymised usage data to understand how Filipino players use jilijili5 and to improve the platform's games, features, and performance.
• Marketing and promotions: Sending you information about jilijili5 promotions, new games, and special offers – but only where you have consented to receive this type of communication. See Section 11 for details.

5. Who We Share Your Data With

jilijili5 does not sell your personal data to any third party, ever. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment service providers: GCash, Maya, BDO, BPI, UnionBank, and other payment processors require transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with jilijili5.
• Identity verification providers: Third-party KYC service providers who help jilijili5 verify the identity and age of players. These services are used solely for this purpose and are not permitted to use your data for any other purpose.
• Game software providers: Game studios whose titles are available on the jilijili5 Platform may receive anonymised or aggregated gameplay data for auditing and certification purposes. Individual player identity is not shared with game providers.
• Regulatory authorities: Philippine government bodies and regulators, including the National Privacy Commission (NPC) and AMLC (Anti-Money Laundering Council), where jilijili5 is legally required to disclose information.
• Legal and law enforcement: Where required by a valid court order or legal process under Philippine law.
• Business service providers: IT infrastructure, analytics, and security service providers who assist jilijili5 in operating the Platform. These providers act only jilijili5's instructions and are contractually bound to handle your data securely and confidentially.

6. Cookies & Tracking Technologies

jilijili5 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and understand how the site is being used. Here's a breakdown of the types of cookies jilijili5 uses:

• Essential cookies: Necessary for the jilijili5 website to function – including maintaining your login session and keeping your account secure. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings and game history so you don't have to reconfigure them every visit.
• Analytics cookies: Help jilijili5 understand which pages and features are most used, and where performance improvements are needed. Data collected is aggregated and anonymised.
• Security cookies: Used to detect fraud, protect against bots and account takeover attempts, and verify that users are human.

You can manage cookie settings through your browser. Disabling essential cookies will affect the functionality of the jilijili5 Platform and may prevent you from logging in or playing games.

7. How Long We Keep Your Data

jilijili5 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate business needs. The general principles guiding our data retention are:

• Active account data: Retained for the duration of your jilijili5 account plus up to five years after account closure, in accordance with Anti-Money Laundering Act recordkeeping requirements.
• Transaction records: Financial transaction history is retained for a minimum of five years under AMLA requirements.
• KYC documents: Retained for the duration of your account and for five years following account closure.
• Support communications: Chat logs and email correspondence are retained for up to three years for service quality and dispute resolution purposes.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be linked back to individual players.

Once the applicable retention period expires, jilijili5 will securely delete or anonymise your personal data in accordance with our internal data lifecycle procedures.

8. How We Protect Your Data

Protecting the personal data of Filipino players is a core obligation atjilijili5. We apply the following security measures across Platform and our internal systems:

• SSL/TLS encryption: All data transmitted between your browser or app and the jilijili5 servers is encrypted using industry-standard SSL/TLS protocols.
• Two-factor authentication (2FA): jilijili5 offers and encourages the use of 2FA for account logins to prevent unauthorised access even if your password is compromised.
• Access controls: jilijili5 employee access to player data is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo privacy training and are bound by confidentiality obligations.
• Regular security audits: jilijili5 conducts periodic internal and third-party security reviews to identify and address potential vulnerabilities in our systems.
• Payment security: Card payment data is handled entirely by PCI-DSS compliant payment processors – jilijili5 does not store raw card numbers on its own servers.

9. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by jilijili5. We are committed to honouring these rights promptly and without unnecessary barriers.

10. Minors & Age Verification

The jilijili5 Platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is a required step in the KYC process for all accounts.

If jilijili5 discovers or has reason to believe that a registered account belongs to a minor, the account will be immediately suspended, all balances will be frozen pending investigation, and any winings or bonuses will be voided. The account will not be reinstated.

If you are a parent or guardian and believe your child may have registered at jilijili5, please contact our support team immediately at support@jilijili5.com. We will investigate and take appropriate action.

11. Marketing Communications

jilijili5 may send you information about promotions, bonuses, new games, and platform updates. We will only do this where you have given your consent – either during registration or by updating your preferences in your account settings.

You can withdraw your consent to receive marketing communications from jilijili5 at any time by:

• Updating your notification preferences in your jilijili5 account settings;
• Clicking the unsubscribe link in any marketing email you receive from jilijili5; or
• Contacting our support team and requesting to be removed from marketing lists.

Withdrawing marketing consent does not affect your ability to continue using the jilijili5 Platform. You will still receive transactional communications – such as deposit confirmations, withdrawal notifications, and security alerts – which are necessary for the operation of your account.

12. Third-Party Links & Services

The jilijili5 Platform may contain references to or integrations with third-party services, such as payment providers. This Privacy Policy applies solely to data collected and processed by jilijili5. When you interact with a third-party service (for example, when completing a GCash or Maya transaction), the privacy practices of that third party govern how they handle your data.

jilijili5 is not responsible for the data practices of third-party providers. We encourage you to review the privacy policies of any third-party service you use in connection with the jilijili5 Platform.

13. Changes to This Policy

jilijili5 may update this Privacy Policy from time to time to reflect changes in applicable law, Platform features, or our data handling practices. When we make material changes, we will notify registered players via email and/or a prominent notice on the Platform before the changes take effect.

The date of the most recent update is shown at the top of this page. We recommend reviewing this Privacy Policy periodically. Your continued use of the jilijili5 Platform following the notification of any changes constitutes your acceptance of the updated Policy.

14. Contact & Data Requests

For all privacy-related matters – including data access requests, correction requests, erasure requests, or complaints about how jilijili5 has handled your personal data – please contact us using the details below. All requests are handled by our dedicated data privacy team.

• Email: support@jilijili5.com (subject line: Data Privacy Request)
• Live Chat: Available inside your jilijili5 account dashboard, 24/7
• Response time: We aim to respond to all data privacy requests within 15 business days

For general platform questions, please visit our FAQ page or consult our Terms and Conditions.